Returns & Exchanges

Returns and Exchanges

If you are unsatisfied with an item you have purchased, you may return it or exchange it within 30 days.
You must first contact Rocky Mountain Fitness’ head office and request a return authorization number
before you send anything to our head office. The Rocky Mountain Fitness head office can be reached at
1-250-861-8868 or

Return items must be sent via insured, prepaid Regular Parcel Post to the head office in Kelowna.
Insuring your return allows you to track your parcel with Canada Post. Please Note: We cannot accept
CODs or courier deliveries.

The item must be in the original packaging. You must also include the return authorization number,
original invoice number, the model number and the reason for the return. Without this information the
return will not be accepted.

If you are requesting an exchange, please remember to include sufficient payment for the return
postage. Mail returns to the corporate head office at:

Rocky Mountain Fitness
#130 – 1876 Cooper Road
Kelowna, BC
V1Y 9N6

Returns cannot be sent to any other store. Upon receipt of the item, a credit will be issued.

For returns made after 30 days, there will be a restocking fee of no less than 35% of the purchase price.